Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


Reviews

Quote reviewiconPrompt and Courteous
Car & Truck Care, near Kansas City, MO

Chris was very professional and helpful! He took his time to explain details of my service - he went further to educate us a lil more about out our car and it's mechanics . Thank you guys ! It's rare nowadays that we get not only professional help but also great customer service and genuinely friendly ! We definitely will be servicing our car with you from now on ...

Quote reviewiconFriendly and Professional
Car & Truck Care, near Kansas City, MO

You can tell this is a family owned business in how they take care of their customers. Friendly, professional, affordable. You can't go wrong with this place to get what you need done on your vehicle every time!

Quote reviewiconProfessional Service
Car & Truck Care, near Kansas City, MO

Always appreciate working with professionals. Appointment took as long as they'd estimated no nonsense or pressure just a quick and straight forward service provided at a fair cost. My turbocharged Mazdaspeed is performing like new following their induction cleaning service which I plan to add on as part of my regular maintenance.

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